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What exactly does your system do? |
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MovingAhead is an online conveyancing tracking system. As one
of our clients, you will be able to follow the progress of
your sale, purchase or your remortgage, from the time you
instruct us through to completion.
Full details are provided
on every stage of the conveyancing process in plain English.
If urgent action is required to be able to progress matters
then messages will appear on the tracking pages indicating
what needs to be done next and who it needs to be done by.
Clients can reply to these messages or request further
clarification via email initiated directly from within the
tracking pages.
You can also opt to receive an email every time your case file is updated
or when urgent matters need your attention. All you need to do
is tell us the email addresses where you would like these
notifications sent when you instruct us – it really is that
easy!
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How much will it cost me to use your system? |
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Nothing - it is free! This is a complimentary service
available to all clients who have instructed MovingAhead to
act on their behalf. Once you have signed up to use our
service you can make as much or as little use of it as you
like – at no additional cost whatsoever! |
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Will using MovingAhead speed up my move? |
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The best properties are always in strong demand and until
contracts have been exchanged sellers are free to change their
minds and pull out or offer the property to another bidder.
Having the latest information to hand can help speed things up
as you can anticipate what you need to do next more quickly. |
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If I am buying and selling can I track the progress of
both my sale and my purchase?
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Yes – our system allows you to track any number of
transactions. You merely select which transaction you wish to
view from your personalised list. |
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Does anyone else apart from my lawyer have access to the
information shown on my personal tracking pages?
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Generally no, the details are only available to you. You will
be required to enter a user specific username and password in
order to gain access to your personal pages. Your Estate Agent and Financial Adviser can also have
access to your online case file providing that they are
approved agents of MovingAhead, and you have given us your
authority. The progress information shown on the site can be
extremely useful in helping them to push matters forward on
your behalf.
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What personal details are shown on the site – will any
information be made available to third parties?
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Apart from your name and the address of the property you are
buying or selling, no other personal details will be shown on
the tracking pages. We will not be providing any of your
details to outside agencies. |
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What happens if my sale, purchase or remortgage does not
proceed? |
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Details in respect of the aborted matter will simply be
removed from our site. |
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Do you give a truly personal service? |
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Our online tracking system is intended to be an extension of
our existing highly successful personal conveyancing service –
it is not a substitute for it. MovingAhead already enjoys an
excellent reputation for providing one of the most efficient,
cost-effective and personal conveyancing services in England
and Wales. Tracking your matters online keeps you well
informed and takes advantage of the most up-to-date
conveyancing techniques available in the world. |
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How do I sign up to use your service? |
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In order to instruct MovingAhead you can either
contact us by phone or
email, or obtain an Instant Conveyancing
Quote and access our simple online
instruction form now. |
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What happens next once I have instructed you to carry
out my conveyancing?
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When we receive your instruction, one of our team will be
assigned to your case. Your personal conveyancer will write to
you enclosing all the relevant documents that we need signed
and completed in order to start work on your conveyancing.
Once these documents are returned, your tracking pages will
become live on the MovingAhead site so that you can review
progress 24-hours a day from anywhere in the world. |
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What do I do if I have problems logging on? |
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If you are
having problems accessing your case file,
email or call us – we are happy to help. |
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Is
there any advantage in choosing a conveyancer or solicitor
who is local to me to carry out my conveyancing?
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No,
MovingAhead offers a fast and convenient service that
comes direct to you no matter where you are in the world!
As long as the property you are buying, selling or
remortgaging is in England or Wales, then we can act for
you. All the paperwork for your property conveyancing
transactions will be sent via email or post (as you wish)
directly to you at home. You can then review and sign all
the relevant documents at your convenience before
returning then to us. In the future it may even be
possible for you to attach electronic signatures to your
forms and return your documents electronically! |
